Category
Operating
How Savoy Companies actually runs: systems, process, budgets and the people who execute.
The Bat Phone
The best move I made in my first building was a second cell phone. What it taught me about answering the phone, listening, and why people still fail at property management.
Your Brand Is in Their Hands
A brand isn’t a logo or tagline—it’s the story your people tell through their actions. If a customer interaction goes wrong, it’s worth asking: What did we, as…